Privacy Policy

Privacy Policy

Effective Date: November 28, 2025

1. Introduction

Findigo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management service.

By using Findigo, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and profile picture when you sign in via Google, Microsoft, or email link
  • Inventory Data: Locations, boxes, items, descriptions, quantities, and values you enter
  • Images: Photos you upload of locations, boxes, and items
  • Payment Information: Billing details processed through Stripe (we do not store card numbers)

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, browser type
  • Usage Data: Features used, actions taken, timestamps
  • Analytics: Aggregated usage statistics via Google Analytics
  • Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

  • OAuth Providers: Profile information from Google or Microsoft when you sign in
  • AI Processing: Image analysis results from Google Gemini for item detection

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Authenticate your identity and secure your account
  • Sync your inventory data across devices
  • Process AI-powered item detection on your images
  • Process payments and manage subscriptions
  • Send important service notifications
  • Respond to your support requests
  • Analyze usage patterns to improve our Service
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

  • Firebase (Google): Authentication, database, and hosting
  • Google Gemini: AI image analysis for item detection
  • Stripe: Payment processing
  • SendGrid: Email delivery for invitations and notifications
  • Google Analytics: Usage analytics

4.2 With Your Consent

  • When you invite others to collaborate on an inventory
  • When you explicitly authorize sharing

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety.

5. Data Storage and Security

Storage: Your data is stored on Firebase/Google Cloud infrastructure with servers primarily located in Australia and the United States.

Security Measures: We implement industry-standard security measures including:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for stored data
  • Secure authentication via Firebase Auth
  • Access controls and permission management
  • Regular security reviews

While we strive to protect your data, no method of transmission or storage is 100% secure. Use the Service at your own risk.

6. Data Retention

  • Active Accounts: We retain your data as long as your account is active
  • After Deletion: Upon account deletion, we remove your data within 30 days, except where retention is required by law
  • Backups: Backup copies may persist for up to 90 days
  • Anonymous Analytics: Aggregated, anonymized data may be retained indefinitely

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Export: Export your inventory data in standard formats
  • Opt-out: Opt out of marketing communications
  • Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, contact us at support@findigo.online

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and core functionality
  • Preference Cookies: Remember your settings (theme, view preferences)
  • Analytics Cookies: Understand how you use the Service

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

9. AI Image Processing

When you use our AI-powered features:

  • Images are sent to Google Gemini for processing
  • Processing occurs to identify and catalog items
  • Google may process images according to their own privacy policy
  • We do not use your images to train AI models
  • You can opt out of AI features by not using the scanner

10. Children’s Privacy

Findigo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Australia and the United States. These countries may have different data protection laws. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.

12. Australian Privacy Act Compliance

For Australian users, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Complain to the Office of the Australian Information Commissioner (OAIC)

13. GDPR Compliance (EU Users)

For users in the European Economic Area (EEA), we process your data under the following legal bases:

  • Contract: To provide the services you requested
  • Consent: For optional features and marketing
  • Legitimate Interest: For security, fraud prevention, and service improvement

You have rights under GDPR including access, rectification, erasure, portability, and the right to object. Contact us to exercise these rights.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The “Effective Date” at the top indicates when the policy was last updated. Continued use after changes constitutes acceptance.

15. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Findigo Privacy Team

Email: support@findigo.online